The Institute for Hospitality & Tourism Education & Research (IHTER) team led by Dean Hampton and Dr. Karen Wollard held the first-ever Regional Training Forum event for the Council of Hotel & Restaurant Trainers (CHART) on campus on Thursday January 14. Dean Hampton, himself a past president of CHART, welcomed 33 area training professionals from all sectors of the hospitality industry. Ruth Spiegel, president of Cold Stone Creamery and Rocky Mountain Chocolate Factory, addressed the attendees on the subject of turnover and employee retention and presented her home-grown, innovative solution for capturing instant customer experience feedback. Attendees also had the opportunity to introduce themselves and voted unanimously to continue meeting to discuss and share best practices. Photo: FIU hospitality management Dean Mike Hampton speaking at the first-ever regional training forum for the Council of Hotel and Restaurant Trainers (CHART).
We know you love the awesome hospitality program at FIU. Show some love for your School by tagging your photos and posts with #LoveFIUhospitality throughout social media. We’ll keep an eye out, and your post could be featured on one of the official Chaplin School accounts. Here are some examples of things you could share: pictures of a study abroad group, a shout-out to your favorite professor, an exciting internship or job you just got. There are plenty of ways to show how much you #LoveFIUhospitality. Be sure to follow the Chaplin School to see if your post is featured. Visit student testimonials to hear what other students are saying. facebook.com/FIUhospitality twitter.com/FIUhospitality instagram.com/FIUhospitality