Courses Offered and Course Description

HFT 3453
Operations Control
This course provides a study of the uniform system of accounts for the Lodging Industry and teaches the management tools available to control sales and expenses within hospitality operations. Detailed analysis of the responsibility centers using the cost management approach. Case problems provide students the opportunity to develop control systems for lodging and food service organizations. Prerequisite: HFT 3403.

HFT 4240
Managing Service Organizations
This course provides an in-depth study of issues related to service and quality assurance in the service industry. It examines the linkages to marketing, operations and human resources. It is the capstone course for the undergraduate programs and is for students who have attained the senior level only. Prerequisites: HFT 3210 and HFT 3503.

HFT 6226
Leadership and Motivation in the Hospitality Industry
This course designed to maximize the motivational and management skills for leadership. Effective leaders and managers develop a symphony of seemingly contradictory skills, which complement and support one another. Interpersonal skills will be utilized. Both personal and professional skills will be assessed, learned, analyzed, practiced and applied. Additional management emphasis will be placed on the study of leadership and the differences between leadership methods. Emphasis will be on experiential learning in the classroom. Other methods used include lecture, class discussion, case studies, videos, and guest lectures.

Biography

Steven Moll has been a member of the faculty of the School of Hospitality and Tourism Management for the past 25 years as a teacher of accounting, finance, operations management, management, and leadership courses. In addition he was primary academic advisor for the School for 15 years. Currently he is the Director of the Graduate Programs in the School of Hospitality and Tourism Management and the Graduate Student's Advisor.

Professor Moll has taught internationally in Aruba, Costa Rica, Switzerland and Taiwan. In addition, he has conducted numerous seminars for the hotel, restaurant and health care industries. Most recently he presented lectures to the National Association of Purchasing Managers and the Academy of Travel and Tourism.

Professor Moll is currently completing his dissertation for his doctor of education degree in Educational Administration and Supervision from the College of Education at Florida International University.

Professor Moll has been recognized two times by the University for excellence in Undergraduate Advising and in 2001 received the Excellence in Teaching Award. Additionally he is a recipient of the Teaching Incentive Program (TIP) Award. He serves on numerous University committees and for five years chaired the University's Commencement Committee. He is a member of the Council for Hotel, Restaurant and Institutional Educators (CHRIE), the National Restaurant Association (NRA), and the American Hotel & Motel Association (AH&MA).

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