Hospitality Trends for 2017: Knowing Makes a Difference

Student rate now available! Students pay only $15 for attendance and $5 for parking, if needed.
(General admission is $50)

September 20, 2017 – 8:30 a.m. to 12:30 p.m.

View the event page.

This workshop will update hospitality professionals of current trends that will help you maximize your organization’s opportunities for the years ahead.

Topics Covered

  • Growth & Future
  • Products & Characteristics
  • Market Statistics, Analysis & Revenue Management
  • Trends in Technology
  • Leadership & Supervision
  • Importance of Training in the Hospitality Industry
  • Skills, Competition & Turnover
  • Customer Service & Guest Satisfaction
  • Sectors & Services of the Hospitality Industry
  • Sustainability & Social Responsibility
  • Challenges of the Hospitality Industry
  • Case Study & Research
  • What is Tourism Management?

INSTRUCTORS:

  • Carmen E. Beltran, Director; Marriott International
  • David Mammina, Human Resources Manager; Loews Miami Beach
  • Antoni Yelamos, Director of Hospitality; Streetsense
  • Dale Gomez, Director, Information Technology; FIU
  • Fabio Scaglione, Manager, Food & Beverage Strategy; Celebrity Cruises Inc.
  • John D. Buschman, Adjunct Instructor; FIU
2017-08-31T11:27:28+00:00