Hospitality Professor Talks Sustainability at Summit

Dr. Nancy Scanlon recently represented the Chaplin School and the Greater Miami and the Beaches Hotel Association’s Sustainability Council at the Miami Beach Community Resiliency Summit. As a panelist, she joined the conversation on the impact of sea level rise to the Miami Beach tourism industry alongside local business leaders and government officials. Photo: Panelists at the summit. Nancy Scanlon pictured seated (center) on stage.

RECAP: Revenue Management and Your Hotel in 2020 – The Complete Picture Conference

The third annual revenue management conference, Revenue Management and Your Hotel in 2020 – The Complete Picture, took place on Friday, May 15 at FIU's Kovens Conference Center. The event was presented by the Chaplin School's Institute for Hospitality & Tourism Education & Research. The third and last conference of the 2020 series ended with rave reviews from the roughly 100 attendees who represented various brands, properties, and hospitality organizations from all over the world. Invited speakers and panelists included representatives from Expedia, Trip Advisor, Intercontinental Hotel Group, Smith Travel Research (STR), and the Hospitality Sales & Marketing Association International (HSMAI) among others. Participants challenged the status quo with thought-provoking questions and future strategies as the industry and revenue managers discussed coping with the challenges caused by increasing demands from new generations and evolving technologies. The conference was also an enlightening experience for the FIU Hospitality Management students who had the opportunity to participate, contribute, and network with some of the top industry leaders. Mike Hampton, dean of the Chaplin School of Hospitality & Tourism Management, opened the session with an assessment of the challenges and opportunities in hospitality today. David Adkins, Principal of DNA Infusion was the moderator. Visit for a complete list of speakers. Save the date for next year’s conference, which has been scheduled for May 13, 2016. Video Conference Photos Top photo (left to right) Dr. Karen Wollard, Associate Director, IHTER; Krista McDougal, Senior Director of Market Management for the Eastern U.S. Lodging Partner Services, Expedia, Inc.; Jamie, Bruce, Vice President Sales and Marketing, Trump National Doral; Chris Crenshaw, Vice President, Strategic Development, Smith Travel Research; Fran Brasseux, Executive Vice President, [...]

Worlds Ahead Graduate Recognized at Spring 2015 Commencement Ceremony

When Stephanie was in second grade, she struggled heavily with a mild form of dyslexia. Throughout her years in elementary school, her dyslexia held her back from excelling academically and from feeling accepted. After a teacher told her parents that their daughter should not pursue higher education, Stephanie’s mission was to prove everyone wrong. She transferred to the International School of Curaçao and overcame the challenges posed by being dyslexic through fearless determination, hard work, and ambition. In Fall 2012, she became a student at FIU’s Chaplin School of Hospitality & Tourism Management. She immediately became involved in student leadership activities and took advantage of the many opportunities for academic and professional development. In May 2013, Stephanie was the only freshman to join a team of eight hospitality management students for an eight-week summer internship program in the gaming capital of the world, Macau. A few months after her return to the United States, Stephanie helped to reinstate the collegiate chapter of the Hospitality Sales and Marketing Association International (HSMAI) in South Florida. She was the president of the chapter for two years and did a great job increasing awareness among the student body. As a result, Stephanie was invited to join the Hospitality Student Leadership Council managed by the J. Willard and Alice S. Marriott Foundation Career Development Program at the Chaplin School. Currently, Stephanie is the co-chair of the council and proudly serves as a peer mentor in the program's Peer Mentoring Program. Besides being a full-time student involved in many extracurricular activities, Stephanie is completing a second internship with a Miami–based company that manages large entertainment events. In February 2015, she was a lead associate during the Food Network & Cooking Channel [...]

Sandals Resorts’ CEO Adam Stewart Delivers All-Inclusive Experience

Chaplin School alumnus and CEO of Sandals Resorts Adam Stewart '03 was interviewed to discuss his take on the all-inclusive guest experience in the Caribbean. Read More Photo: FIU hospitality alumnus Adam Stewart being presented with a Torch Award at the 10th annual event with FIU President Mark B. Rosenberg and Chaplin School's Rocco Angelo

Chaplin Professor Receives Award for Co-Authored Paper

During the Korea America Hospitality and Tourism Educators Association annual conference held in Las Vegas, Nevada, Dr. Eunju Suh and co-author Matt Alhaery received the Best-Paper, Founding President Award for their collaborative research “Improving Customer Retention in the Gaming Industry with the Application of Decision Tree Classifiers." The paper focuses on preventing the loss of gaming patrons to other casinos. The study explored various data-mining methods to develop predictive models for churn prediction and explains how to identify potential churners and develop effective ways to target them to ensure their continued gaming and visits to the casino. This is the second time within a year that Dr. Suh receives such accolade for her work. She received another best-paper award at the Asia Pacific Tourism Association annual conference in July 2014. For more info about the conference and the award, please visit Photo: FIU hospitality professor Eunju Suh.

Chaplin School Classroom Technology Sets the Standard at Industry Conferences

The Chaplin School is increasingly expanding its distance learning capabilities to meet the growing demand for educational opportunities worldwide. Video-conferencing technology, among other tools, is dramatically enhancing and redefining teaching and learning. Employing the latest cutting-edge technology, the Chaplin School has created what could be called global learning spaces in some of its classrooms and laboratories. Dale Gomez, director of information technology, recently delivered two presentations highlighting the opportunities and challenges of creating a world-class global learning facility at FIU’s Chaplin School. During the 34th International Association of Conference Centres (IACC) Americas Annual Conference on April 14-17 in Miami, Gomez highlighted collaborative educational trends that accommodate the need to support standard business presentations. Trends discussed included B.Y.O.D. (bring your own device), collaboration platforms, lecture capture, on-demand serving, and the blending of AV and IT staff to meet needs and responsibilities. At the United States Distance Learning Association’s (USDLA) 2015 National Conference, held from April 26-29 in St. Louis, Missouri, Gomez demonstrated the use of video conferencing and virtual hands with the Myo Armband. Photo: FIU hospitality director of information technology Dale Gomez presenting at the USDLA 2015 National Conference. During the USDLA conference, Judith Williams, Chaplin chef instructor, connected with the USDLA audience live from the Wine Spectator Restaurant Management Laboratory to demonstrate ways to optimize revenue in the hospitality industry through creative food presentations.

Father and Son Alumni Share Successful Conglomerate of Hospitality Businesses in The Netherlands

Alexander Claus ’10 (left)  and Leo Claus ’76 (right) stand in front of their new Casino Admiral, which open its doors this month. Over the years the family business has grown to include ownership of a Courtyard by Marriott Hotel, banquet/conference center, multiple restaurants, and a bowling center. “We would have never realized such a successful company without my FIU knowledge and Florida experience. Great school, great professors and lots of sunshine," said Leo. Learn More Photo: FIU hospitality graduates Alexander and Leo Claus in front of the new Casino at Claus Park Collection.

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